bashta/Getty Images
Summary.
Most corporate investments in AI today are bets on new business models, transformed customer experiences, entirely new products. Those may come. But there’s a much more immediate, concrete payoff that many leaders are overlooking: the use of AI to dramatically improve services productivity by eliminating wasted time.
Read more on AI and machine learning or related topics Generative AI, Analytics and data science, Project management, Innovation, Automation, Organizational learning, Experimentation, Disruptive innovation and Layoffs
